Returns & Exchanges

At Rogue Wave Coffee Co, we strive for perfection in every roast, but we understand that sometimes things don't go as planned. Due to the perishable nature of coffee, we offer returns on brewing equipment and merchandise within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our roasting team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Wait for Approval

  Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) and provide the return shipping address.

• 3.
  Package Your Item

  Ensure the item is in its original packaging and unused condition, then securely box it for transit to prevent damage.

• 4.
  Receive Refund or Credit

  Once we receive and inspect your item, we will process a refund to your original payment method or issue a store credit for future coffee adventures.