Frequently Asked Questions
Everything you need to know about your Rogue Wave experience.
How fresh is the coffee when it ships?
We roast in small batches at our Edmonton facility multiple times per week. Your coffee is typically shipped within 24 to 48 hours of roasting to ensure maximum freshness and flavor profile development.
Do you offer international shipping?
Yes, we ship our specialty beans and brewing equipment worldwide. Shipping rates and delivery times are calculated at checkout based on your location and selected carrier.
Can I get my coffee beans pre-ground?
While we recommend ordering whole bean for the best flavor, we can grind your coffee for you. Simply select your preferred grind size (Drip, Espresso, AeroPress, etc.) on the product page before adding it to your cart.
What is your return policy for food items?
Due to the perishable nature of roasted coffee, we cannot accept returns on coffee beans. However, if there is an issue with your order or you are unsatisfied, please contact us and we will make it right. Brewing equipment can be returned within 30 days if unused and in original packaging.
How should I store my coffee beans?
To maintain freshness, store your coffee in a cool, dark place in an airtight container. We recommend keeping it in our original valved bags and avoiding the freezer or refrigerator, as moisture can affect the delicate oils.
How can I track my order?
Once your order has been processed and shipped, you will receive an email notification containing a tracking number and a link to monitor your package's journey to your doorstep.